Platon Additional Module (support CS4200 and Server Edition)

PLATON Customer Service Center Module
~ Automatic Call Distribution (ACD)
~ Call Monitoring
~ Multiple Queue on each Agent


PLATON Customized Customer Service Center Module
~ Customer Relationship management Integration
~ Extra Information on Snom IP Phone screen
~ 'Automatic Call Distribution Real-time Information Board


PLATON Virtual Office Module
~ Control on Web interface by Center Reception
~ Manage Client's business calls
~ Cient's IDD or local call billing system


PLATON Customer Relationship Management Integration Module (CRM)
~ Help companies manage the sales cycle: attracting new customers, retaining existing customers
~ To further enhance the relationship between businesses and customers
~ Easy to answer customer inquiries and handling customer requirements