Get The ALL-IN-ONE Cloud-based
Call Centre Solution
Provide the best contact center service on every channel
Provide an excellent customer experience
Drive efficiencies, provide a personalized customer experience, and empower agents to perform at their best with a cloud contact center solution that supports engagement on all the channels your customers use.
IP Telephony
We offer advanced IP telephony solution seamlessly connecting office extensions. Replace or integrate with existing systems effortlessly. Its user-friendly web interface enables easy navigation, while automatic provisioning simplifies the addition of new IP phones. The system boasts traditional and modern features, with scalable expansion through additional software modules.
Contact Centre
Our Contact Centre solution encompasses IVR to ACD, offering features like flexible ACD strategies, real-time Call Monitoring, Call Recording, and detailed statistics. Advanced capabilities include CRM integration, caller information pop-ups, enhanced voicemail management, and customizable call reports. The system supports popular CRMs, enhancing agent performance and streamlining inbound call center workflows.
CRM Integration
Our solution supports integration with popular CRM systems on the market, including Microsoft Dynamics 365, SuiteCRM, SalesForce, vtiger, and SugarCRM. With PLATON's click-to-dial and screen popping features, agents can easily access client information, maximizing their performance and call eciency for inbound and outbound calls.
Call Recording
Enhance quality control and customer dispute resolution affordably with our flexible and easy-to-implement call recording solutions. Compliant with legislation, these tamper-proof and encrypted records aid staff performance reviews, improve service delivery, and seamlessly integrate with your CRM interface for convenient access.
Business Process Automation
Leverage Business Process Automation (BPA) for heightened efficiency and task prioritization. BPA significantly boosts productivity by automating routine functions, ensuring rapid returns. Customer Interaction Automation, using IVR, reduces call center load by handling 30% of incoming calls. Workflow Management integrates scheduling and call recording, while Agent Transaction Optimization utilizes CRM screen pops for personalized service, accelerating call times and improving accuracy.
Microsoft Teams Integration
Microsoft Teams integration seamlessly incorporates Direct Routing, functioning as the phone lines within your Teams Environment. This integration transfers business phone calls from traditional systems to Microsoft Teams, allowing any device with Teams to serve as an extension of your phone system. Our service manages the setup, configuring voice channels, routing calls, and enabling phone system features for a streamlined experience.
